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In the extremely rare event that an internal c-treeACE error should occur which necessitates halting the server process, c-treeACE now calls the pstack utility on all Unix systems. This results in a core file and call stack to be dumped, when at all possible, for problem resolution by the FairCom engineering team. This dump captures the exact working environment at the time of failure and can be quickly analyzed.
Should such a failure occur, be prepared to send the resulting core file and any generated pstack files to your FairCom support team.
Note: “In-flight” data will be captured at the time these core files are dumped. Please consult with your local risk assessment organization concerning any privacy or security issues before forwarding this information to FairCom.
